Privacy Policy

1. Introduction

This policy explains how Need Leads collects, stores, uses and discloses personal information when you use our website, contact us, or engage our services.

Need Leads handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. About Need Leads

• Business Name: Need Leads
• Website: https://needleads.com.au
• ABN: 14 658 559 237
• Email: hello@needleads.com.au
• Operations: Australia-wide

3. Information We Collect

• Name, phone, email, suburb/location
• Agency information
• Current lead generation monthly spend
• Message submissions
• Technical data such as IP address, browser and device data
• Cookies and tracking data

4. How We Collect Information

• Website enquiry forms
• Email and phone contact
• Cookies and similar technologies
• Analytics and ad tracking tools

5. Why We Collect Information

• Respond to enquiries and callback requests
• Deliver and improve services
• Optimise campaigns and lead flow
• Improve website performance
• Analytics and marketing measurement

6. Cookies and Tracking Technologies

We may use tools such as Google Analytics, Meta Pixel and similar technologies for performance, attribution and marketing analytics. You can disable cookies in your browser settings, noting this may affect website functionality and measurement.

7. How We Use and Share Information

We do not sell personal information. We may share personal information with service providers that support service delivery, analytics, ad platforms and legal/compliance obligations.

8. Data Retention

We retain lead and service data only as long as reasonably required for service delivery, legal and operational purposes, then securely delete or de-identify it.

9. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information. No system is 100% secure.

10. International Data Transfers

Some technology providers may store or process data outside Australia. We take reasonable steps to ensure overseas handling aligns with Australian privacy obligations.

11. Your Rights

• Access and correction requests
• Deletion requests where legally permitted
• Opt-out of marketing communications

Email requests to hello@needleads.com.au.

12. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age.

13. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices.

14. Complaints

For privacy complaints, contact hello@needleads.com.au. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

15. Updates to This Policy

We may update this policy from time to time. The latest version is published on this page.